{"id":27543,"date":"2024-12-25T14:32:10","date_gmt":"2024-12-25T14:32:10","guid":{"rendered":"https:\/\/kshesh.com\/?page_id=27543"},"modified":"2025-04-18T09:10:21","modified_gmt":"2025-04-18T09:10:21","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/betenssarl.com\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

At BETENSH MICHAEL SARL<\/strong>, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, we offer a fair and transparent refund and returns policy as detailed below.<\/p>\n\n\n\n

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Eligibility for Returns and Exchanges<\/strong><\/h3>\n\n\n\n
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  1. Items must be returned in unused<\/strong> condition, with all original tags, packaging, and documentation intact.<\/li>\n\n\n\n
  2. Products with damages, stains, or signs of use<\/strong> caused by the customer are not eligible for returns or exchanges.<\/li>\n\n\n\n
  3. Items must be returned within 30 days<\/strong> of receiving the goods.<\/li>\n<\/ol>\n\n\n\n
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    Free Returns and Exchanges<\/strong><\/h3>\n\n\n\n
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    1. Returns and exchanges are free; however, customers are responsible for the shipping costs to return the items.<\/li>\n\n\n\n
    2. If you opt for an exchange, we will cover the shipping costs for sending the replacement item.<\/li>\n<\/ol>\n\n\n\n
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      Customs Duties and Import Fees<\/strong><\/h3>\n\n\n\n
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      1. If customs duties or import fees are incurred, customers must pay these fees and ensure the goods are cleared from customs.<\/li>\n\n\n\n
      2. Failure to pick up items from customs or refusal to pay duties<\/strong> will result in the item being returned to us, and the return shipping costs will be deducted from the refund amount.<\/li>\n<\/ol>\n\n\n\n
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        How to Initiate a Return or Exchange<\/strong><\/h3>\n\n\n\n
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        1. Contact our customer support team at support@<\/a>betenssarl.com or call +33 748566427.<\/li>\n\n\n\n
        2. Provide your order number, a brief explanation of the reason for return or exchange, and photographs if the product is defective.<\/li>\n\n\n\n
        3. Our team will provide a return authorization and the necessary return shipping address.<\/li>\n<\/ol>\n\n\n\n
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          Processing of Refunds<\/strong><\/h3>\n\n\n\n
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          1. Refunds will be processed within 7-10 business days<\/strong> after we receive and inspect the returned item.<\/li>\n\n\n\n
          2. Refunds will be issued to the original payment method.<\/li>\n\n\n\n
          3. Shipping costs paid during the initial purchase are non-refundable<\/strong> unless the item was defective or incorrect.<\/li>\n<\/ol>\n\n\n\n
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            Non-Returnable Items<\/strong><\/h3>\n\n\n\n
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            1. Products marked as “Final Sale” or “Non-Returnable” are not eligible for returns or exchanges.<\/li>\n\n\n\n
            2. Items that have been altered, customized, or otherwise modified after purchase.<\/li>\n<\/ol>\n\n\n\n
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              Damaged or Incorrect Items<\/strong><\/h3>\n\n\n\n

              If you receive a damaged or incorrect item, contact us within 7 days<\/strong> of receiving the order. We will arrange for a replacement or refund, and you will not be charged for shipping in such cases.<\/p>\n\n\n\n

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              Return Address<\/strong><\/h3>\n\n\n\n

              All returns should be sent to:
              BETENSH MICHAEL SARL<\/strong>
              37 PASSAGE du Ponceau 75002 Paris Bureau 252 FR<\/p>\n\n\n\n

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              Contact Us<\/strong><\/h3>\n\n\n\n

              For any further assistance regarding returns or refunds, please reach out to:<\/p>\n\n\n\n